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Contact EstimateFlow Pro

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EstimateFlow Pro Support at a Glance

  • Pre-sale help: Product fit, current features, workflow questions, pricing and license questions.
  • Setup help: Installation, estimator creation, questions, preliminary ranges, Elementor and shortcodes.
  • Display help: Popup behavior, page-specific estimators, mobile and desktop floating actions, and caching.
  • Lead help: Submissions, saved lead records, optional photos, and email-notification troubleshooting.
  • Before contacting support: Record the plugin version, page URL, estimator ID, browser/device, expected result, actual result, and reproduction steps.
  • Security: Never send passwords, API keys, payment information, private license keys, or unnecessary customer data in an ordinary support message.

Choose the Right Support Route

Choose Pre-Sale Questions if you have not purchased EstimateFlow Pro and need to confirm product fit, supported workflows, or the appropriate license. Choose Customer Support if you already use the plugin and need help with installation, estimator settings, shortcodes, Elementor, lead records, email notifications, popups, mobile controls, or basic troubleshooting.

Use one clear request for each separate issue. A focused description is easier to reproduce and answer than a message that combines unrelated setup, design, email, and licensing questions.

Pre-Sale Questions

Before purchasing, explain what you want the estimator to do on your WordPress website. Include your type of service business, whether you want an embedded estimator or a popup, whether visitors should see preliminary price guidance, and whether you need contact details or project photos.

  • Ask whether a specific workflow is included in the current product.
  • Confirm the published website limit for the license you are considering.
  • Review current pricing, renewal, update, support, refund, and license terms before checkout.
  • Do not assume draft features, future modules, or custom development are included.

For an overview first, visit EstimateFlow Pro Features, try the live demo, and review current pricing.

Help for EstimateFlow Pro Customers

If you already use EstimateFlow Pro, begin by identifying the exact task that is not working as expected. Support requests can cover installation, activation, estimator creation, questions and answers, required-field behavior, preliminary ranges, lead submission, photo uploads, Elementor widgets, shortcodes, page-specific popups, floating actions, and settings that are part of the current release.

Support can help explain documented product behavior and investigate reproducible problems. It does not replace general WordPress administration, hosting support, email-domain configuration, custom theme development, third-party plugin support, or professional pricing advice for your business.

What to Include in a Support Request

A complete first message reduces follow-up questions. Include the information that applies to your issue:

  • Your EstimateFlow Pro version.
  • Your WordPress version and PHP version.
  • Your Elementor version if the page uses Elementor.
  • The page URL where the issue occurs.
  • The estimator name or ID involved.
  • The browser, device, and operating system tested.
  • The expected result and the result you actually see.
  • Numbered steps that reproduce the problem.
  • A screenshot that hides customer information and private site details.
  • Any relevant error text copied exactly.

If the issue began after a change, mention the setting, update, cache action, theme change, or plugin change that happened immediately beforehand.

Never Send Passwords or Private Access Details

Never send a WordPress password, hosting password, database password, API key, private license key, payment information, or customer data in an ordinary support message. A legitimate first-line support request should not require your password.

If temporary access is genuinely needed later, use only the secure method specifically provided for that purpose. Create a restricted temporary account, grant the minimum necessary permission, remove it when the investigation ends, and keep a current backup. Do not post credentials in screenshots, shared documents, or public links.

Troubleshooting Before You Contact Support

Before contacting support, save your current work and create a website backup. Then check the following:

  1. Confirm the correct estimator is selected.
  2. Save the estimator and page settings again.
  3. Clear applicable WordPress, optimization, server, CDN, and browser caches.
  4. Test in a private browser window with extensions disabled.
  5. Test both desktop and mobile layouts.
  6. Check whether the lead record was saved even if an email was not received.
  7. Temporarily isolate a suspected theme or plugin conflict only if you can do so safely on a staging site.

Do not disable security, delete lead records, uninstall the plugin, or make risky production changes solely to test a problem.

Help With Email Notifications

If a lead is saved but the notification is missing, the estimator may have completed its submission while WordPress email delivery failed afterward. Check the recipient address, spam or junk folder, WordPress mail logs, hosting restrictions, and authenticated mail configuration.

Email deliverability depends on the website and sending domain, not only on EstimateFlow Pro. An authenticated WordPress mail provider can improve delivery, but support cannot guarantee that every mailbox will accept or place every message in the inbox. Keep the saved lead area as a primary record while email delivery is being tested.

Help With Popups, Mobile Controls, and Caching

If a popup or floating control works in one browser but not another, stale cached scripts or responsive settings may be involved. Confirm the mobile and desktop display modes, phone or SMS destination, selected estimator, page-specific override, position, and saved design settings. Clear the relevant caches and test portrait and landscape views.

When reporting a popup issue, say whether the problem involves opening, closing, page scrolling, the overlay, the wrong estimator, button placement, or the ability to reopen the form. Include a short screen recording when a still screenshot cannot show the behavior.

Documentation and Frequently Asked Questions

Many setup questions can be answered immediately in the EstimateFlow Pro documentation. It covers installation, estimator creation, questions, price adjustments, preliminary ranges, contact collection, photos, leads, shortcodes, Elementor, popups, floating actions, caching, email, spam protection, and testing.

The EstimateFlow Pro FAQ answers common questions about product fit, estimate accuracy, page targeting, mobile and desktop controls, lead data, compatibility, rate limiting, licensing, updates, refunds, and support. Review those resources before sending a request, then link to the section you followed if the issue remains.

Privacy and Submitted Information

Only provide information needed to investigate your request. Remove customer names, phone numbers, email addresses, uploaded photos, addresses, order details, and other personal information from screenshots unless a secure support process specifically requires them.

Information submitted through the support route should be used to answer the request, verify an eligible order or license when necessary, investigate technical behavior, prevent abuse, and maintain support records according to the published privacy policy. Review the website privacy policy for the current retention, access, and deletion terms.

EstimateFlow Pro Support Questions

What can EstimateFlow Pro support help with?

Support can help with documented EstimateFlow Pro installation, estimator settings, Elementor or shortcode placement, lead submissions, photos, popups, floating actions, email-notification troubleshooting, and current licensing or purchase questions.

What should I send with a technical support request?

Include the EstimateFlow Pro version, affected page URL, estimator name or ID, WordPress and PHP versions, Elementor version when applicable, browser and device, expected behavior, actual behavior, reproduction steps, and privacy-safe screenshots or error text.

What should I do if a lead is saved but no email arrives?

Check the spam folder, recipient address, WordPress mail logs, hosting restrictions, and authenticated mail configuration. The saved WordPress lead should remain an important record while email delivery is tested.

Should I send my WordPress password to support?

No. Do not send passwords, API keys, payment information, private license keys, or unnecessary customer data in an ordinary support request.

Send Your Support Request

Contact EstimateFlow Pro Support

Use the support form on this page to submit one complete request. Select the closest request type, provide a working reply email address, summarize the issue clearly, and include the relevant technical details. Never submit passwords, administrator credentials, license keys, payment information, or other sensitive data.

For purchasing questions, first review EstimateFlow Pro pricing and the purchase page. For installation, setup, or technical questions, consult the EstimateFlow Pro documentation and frequently asked questions. If you still need assistance, explain the steps you followed, what you expected to happen, and the result you received.

Information to Include

Include your name, reply email address, request type, subject, WordPress version, EstimateFlow Pro version, and a clear description of the issue. Screenshots and exact error messages may help diagnose technical problems. Remove personal customer information before attaching any files.

Submitting the form confirms that you have reviewed the privacy policy. Purchase or license verification should only be requested through a secure system designed to handle that information.

EstimateFlow Pro Support Resources

Before submitting a request, review the EstimateFlow Pro documentation and frequently asked questions. For product details, explore EstimateFlow Pro features, view pricing, or try the live demo.

For purchasing information, visit the EstimateFlow Pro purchase page. You can also review the privacy policy, terms and conditions, and refund policy.