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ESTIMATEFLOW PRO REFUND POLICY

EstimateFlow Pro Refund Policy

This Refund Policy explains when an EstimateFlow Pro purchase may qualify for a refund and how to request one. EstimateFlow Pro is downloadable WordPress software sold under a single-site, one-year license.

Effective date: August 14, 2026  |  Last updated: September 7, 2026

1. The 14-Day Refund Period

You may request a refund within 14 calendar days of the original EstimateFlow Pro purchase date. Submitting a request within 14 days does not automatically guarantee approval; the request must meet the eligibility requirements in this policy.

The 14-day period begins when the original order is completed, not when the plugin is first downloaded, installed, or activated. Requests received after that period are not eligible unless a refund is required by applicable law.

2. Eligible Refund Requests

A refund may be approved when:

  • EstimateFlow Pro has a reproducible technical defect that prevents a documented core feature from working in a supported WordPress environment.
  • You contact support during the 14-day refund period, provide information reasonably needed to diagnose the issue, and allow a reasonable opportunity to correct it.
  • The reported technical problem remains unresolved after reasonable troubleshooting.
  • You were charged more than once for the same intended license purchase.
  • You accidentally completed duplicate purchases and promptly contact us without using the additional license.
  • A refund is otherwise required by applicable law.

Refund approval depends on the facts of the request and confirmation of the related purchase.

3. Contact Support Before Requesting a Technical Refund

For a technical problem, first use the Contact Support page. Include:

  • The name and email address used for the purchase.
  • The order number or transaction reference.
  • Your WordPress and PHP versions.
  • The EstimateFlow Pro version.
  • A clear description of the problem and the steps that produce it.
  • Relevant error messages or screenshots that do not expose passwords, license credentials, payment-card information, or private customer data.
  • The troubleshooting steps already attempted.

We may ask you to update the plugin, test for a theme or plugin conflict, clear applicable caches, verify email or hosting configuration, or provide other reasonable diagnostic information.

4. Requests That Are Normally Not Eligible

A refund will normally not be issued for:

  • Changing your mind after purchasing or deciding that you no longer need the plugin.
  • Purchasing without first reviewing the published features, requirements, demo, documentation, license terms, or product limitations.
  • Expecting a feature that is not listed as included with EstimateFlow Pro.
  • Needing custom development, custom design, content creation, pricing strategy, website repair, hosting support, or third-party integration work.
  • Problems caused by an unsupported, outdated, misconfigured, or compromised WordPress website, server, PHP version, theme, browser, caching layer, security product, mail configuration, or third-party plugin.
  • Failure to provide requested troubleshooting information or a reasonable opportunity to investigate a reported technical issue.
  • Website downtime, lost data, lost leads, email-delivery problems, search rankings, sales performance, conversion results, or other outcomes outside the plugin’s documented operation.
  • A request submitted after the 14-day period.
  • A license that has been shared, resold, redistributed, used on unauthorized websites, or otherwise used in violation of the License Terms.

5. License Expiration and Manual Renewal

The EstimateFlow Pro Single-Site License costs $49 for one year and is licensed for use on one WordPress website. Renewal is not automatic. No renewal charge is made automatically.

At the end of the one-year license term, you may choose to purchase another $49 one-year term to continue receiving available plugin updates, new downloads, and customer support. If you do not renew, the installed plugin may continue working, but access to updates, new downloads, and support ends.

Because there is no automatic renewal, there is no subscription to cancel to prevent a future renewal charge. If you believe you were charged incorrectly or more than once, contact us promptly through the Contact Support page. Review the License Terms for the complete license, expiration, update, download, and support terms.

6. How to Submit a Refund Request

Submit one complete request through the Contact Support page within the applicable refund period. Select the closest request type and include:

  • Your name and purchase email address.
  • Your order number or transaction reference.
  • The purchase date.
  • The reason for requesting a refund.
  • For technical requests, the diagnostic details listed above.

Do not send passwords, private license credentials, payment-card numbers, or private customer information. Incomplete requests may take longer to review because we may need additional information.

7. Review and Processing

We generally respond to complete refund requests within five business days. Complex technical investigations may require additional time. Approval or denial will be communicated using the reply address provided with the request.

If approved, the refund will generally be returned to the original payment method. Banks and payment providers control when the credit appears after processing. Currency-conversion differences, bank fees, and payment-provider fees outside our control may not be recoverable.

A completed refund may deactivate the related license and end access to plugin downloads, updates, and support. You must stop using and delete refunded copies of EstimateFlow Pro unless applicable law requires otherwise.

8. Chargebacks and Payment Disputes

Please contact us first if you believe a charge is incorrect. A payment dispute or chargeback may cause the associated license, updates, downloads, and support access to be suspended while the matter is reviewed. This does not limit any lawful right to dispute an unauthorized or incorrect charge.

9. Consumer Rights

This policy does not exclude or restrict refund, cancellation, warranty, or consumer rights that cannot be excluded under applicable law. Where mandatory law provides greater protection, that law controls.

10. Policy Changes

We may update this Refund Policy to reflect product, payment, business, or legal changes. The policy that applied when a purchase was completed will govern that transaction unless applicable law requires otherwise.

Review Before Purchasing

Before buying, review the EstimateFlow Pro features, $49 single-site pricing, live demo, documentation, License Terms, and Terms and Conditions. If you have a purchase, licensing, or technical question, contact EstimateFlow Pro support before purchasing.